Direct billed by every Remedy therapist who offers direct billing, for both massage therapy and acupuncture.
Direct Billing & Insurance in Richmond, BC
Direct billing for massage therapy, acupuncture and physiotherapy in Richmond, BC. Availability varies by practitioner and insurer, so please check your practitioner's bio before booking.
Locations: Central @ Garden City & Alderbridge | Richlea Square · @ Williams & No. 3 Rd
Book Online
How Direct Billing Works
When you book online, add your extended health plan details (insurance company, policy or group number and member ID). After your treatment, we submit the claim to your insurer for you. Your insurer usually responds within seconds, and you only pay any amount your plan doesn't cover.
Direct billing depends on your therapist, because each practitioner registers with insurers individually, so check your therapist's card on our Therapists page or their profile before you book. We usually bill your primary insurance only; you can submit any remaining balance to a secondary plan yourself. If your therapist doesn't direct bill, or an insurer's portal isn't working on the day of your treatment, you pay up front and receive a receipt to submit yourself. Treatments with our student bodyworkers are not covered by insurance or extended health benefits.
Direct billing depends on your therapist, because each practitioner registers with insurers individually, so check your therapist's card on our Therapists page or their profile before you book. We usually bill your primary insurance only; you can submit any remaining balance to a secondary plan yourself. If your therapist doesn't direct bill, or an insurer's portal isn't working on the day of your treatment, you pay up front and receive a receipt to submit yourself. Treatments with our student bodyworkers are not covered by insurance or extended health benefits.
Pacific Blue Cross, Sun Life, GreenShield, Canada Life, Manulife and more
ICBC direct billing for massage, acupuncture and physiotherapy
Insurers vary by therapist, so check their profile before you book
Insurers We Direct Bill
Pacific Blue Cross
Sun Life, Empire Life & GreenShield
Check your therapist's profile to see if they bill your plan.
Canada Life, Manulife & More Under Telus eClaims
Select therapists bill 30+ insurers through TELUS eClaims, including Canada Life, Manulife, Desjardins, Beneva, Equitable and Industrial Alliance. See the full list below.
ICBC
Shaw (RMT), Alyssa and John (acupuncture) and Ben (physiotherapy, through Versa Rehab) direct bill ICBC. Have your claim number and PHN ready.
Insurers Covered Through TELUS eClaims
Major Insurers
Canada Life, Canada Life (PSHCP), Manulife, Desjardins Insurance, Industrial Alliance (iA), Beneva and Equitable
Benefits Administrators
ClaimSecure, Cowan Insurance Group, GMS (Express Scripts Canada), TELUS AdjudiCare and Maximum Benefit
Group & Association Plans
AGA Financial Group, Chambers of Commerce Group Insurance Plan, Johnson Inc., Johnston Group, People Corporation, RWAM and Simply Benefits
Union Plans
Canadian Construction Workers Union, LiUNA Local 183, LiUNA Local 506 and Union Benefits
Other Benefit Providers
BPA, CINUP, First Canadian, GroupHEALTH, GroupSource, Manion, MDM Insurance Services and UV Insurance
Billed Through Their Own Portals
Pacific Blue Cross, Sun Life, Empire Life and GreenShield. Not every plan covers every type of practitioner, so check your coverage.
FAQs
What do I need for direct billing?
Your insurance company name, policy or group number and member or certificate ID. If you are covered under a spouse's or parent's plan, you will also need the plan member's name and date of birth. You can add these when you book online.
How do I know if my therapist direct bills my insurer?
Each therapist's card on our Therapists page lists the insurers they direct bill, and their profile page has the full list. Some of our RMTs don't offer direct billing; with them, you pay up front and receive a receipt to submit yourself.
Do I need a doctor's note for massage therapy coverage?
It depends on your plan. Some extended health plans require a doctor's referral before they cover massage therapy, while many do not. Check your benefits booklet or call your insurer before your first visit.
Do you direct bill ICBC?
Yes. Shaw Arbuckle (RMT), Alyssa Gao and John Wu (acupuncture) and Ben Mastar (physiotherapy, through Versa Rehab) direct bill ICBC. For the first 12 weeks after a car accident, ICBC pre-approves up to 12 treatments of each. You don't need a doctor's referral, just your ICBC claim number and Personal Health Number (PHN).
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