FAQs
Where are you located?
We are located at "Central" at Garden City which is easily located at the intersection of Garden City & Alderbridge Rd. We are in the Walmart complex, located across from TD Bank.
What areas do you serve?
We serve patients across Richmond (Steveston, Ironwood, City Centre), Vancouver (Marpole, Cambie), Burnaby, Delta (Ladner, Tsawwassen) and more!
Does Remedy do direct billing?
Not all of our therapists offer direct billing to extended health benefits for their services. Please review the therapist bio to confirm if they offer direct billing for your insurer plan.
ICBC - Shaw Arbuckle, Daniel Ng, Alyssa Gao, John Wu
Pacific Blue Cross - All of our therapists except for Aly Benoit, Ricky Erang, and Kevin Lai
Sunlife - Shaw Arbuckle, Patrick Silva, Abe Monte De Ramos, Romin Irani, Alyssa Gao, John Wu, Christy Yip, Maria Huellas
Empire Life, SSQ, Greenshield - Romin Irani, Abe Monte De Ramos, John Wu , Alyssa Gao, Maria Huellas
Telus EClaims (Includes all other major insurers except for Medavie Blue Cross) - Romin Irani, Abe Monte De Ramos, John Wu, Alyssa Gao, Shaw Arbuckle, Maria Huellas
Telus Eclaims includes the following insurance companies:
Canada Life, Manulife, Chambers of Commerce, Desjardins, Group Health, Equitable Life, Equitable Life of Canada, Industrial Alliance, Johnston Group, Claim Secure, La Capitale, CINUP, First Canadian, Alberta Blue Cross, RWAM, Maximum Benefit, Peoples Corporation
Do you direct bill ICBC if I was in motor vehicle accident?
YES, assuming ICBC has approved you for treatment, in which case ICBC will cover.
RMT
The initial appointment is 45 mins and subsequent appointments are 45 minutes. You will not need to pay any fee upfront for the initial visit ICBC will cover the whole portion of the appointment. Subsequent visits have an $14 + GST user fee.
Check out our ICBC RMT page for more info!
Acupuncture
Both initial and subsequent appointments have no user fee.
Check out our ICBC Acupuncture page for more info!
Currently, Daniel Ng (RMT), Shaw Arbuckle (RMT), Alyssa Gao (Acupuncture) & John Wu (Acupuncture) are accepting ICBC appointments.
Physiotherapy
You can book an ICBC visit with our Physiotherapist Ben Mastar at his booking link: https://versarehab.com/
What types of payments do you accept?
We accept all major credit cards, debit/interac, cash and email money transfers
Can I use my insurance plan for massage
therapy/chiropractic/acupuncture?
All of our therapists are registered. To find out if you are covered under your plan, please check with your extended insurance provider. We are not responsible for checking insurance coverage.
What is your cancellation policy?
We have a 24 hour cancellation policy with a full charge of the treatment cost.
If you are experiencing COVID flu-like symptoms, the cancellation fee will be waived if provided with sufficient notice.
Please email richmondremedy.info@gmail.com to cancel your appointment for any reason.
Do you offer prenatal massage in Richmond
Yes. All of our RMTs at Remedy offer prenatal and post natal massage therapy treatments.
Can I book a same-day RMT appointment in Richmond?
Yes. Check out our online booking site to view all appointment availability in real time!
Do you offer evening and weekend appointments in Richmond?
Yes. Remedy Massage Therapy offers evening and weekend massage therapy appointments in Richmond to help accommodate busy schedules. We are open 7 days a week including statutory holidays.
Our Richmond RMT clinic provides flexible appointment times for patients seeking treatment for neck pain, back pain, sports injuries, headaches, stress tension, and general wellness.
Do I need a doctor's referral to see a therapist at Remedy?
You do not need to have a referral to see a Registered Massage Therapist, Acupuncturist, or Chiropractor. A doctor's note/referral may be required for certain extended health benefits and ICBC claims - please check with your insurer prior to booking an appointment.
Does Remedy have a receptionist?
Remedy currently operates without a receptionist. We may not always be available to take your call. You can reach us by leaving a phone message or by email and we will get back to you as soon as possible. You can also send us a message on Whatsapp - 604 285 8070
Email is the best method to get a fast response.
Is there free parking?
Yes, there is ample free parking at the complex. Please make sure you give yourself extra time when arriving during busy times such as lunch/dinner. There is extra parking at the parkade which is located behind Remedy. 90 minutes free parking on the ground floor and 3 hours free parking in the parkade.
How should I prepare for my massage?
Ideally, a warm shower or a bath prior to arriving to the clinic and a quick trip to the bathroom just before getting on the massage table. We recommend you arrive 10 minutes early to find parking, locate the clinic and fill out our clinic forms. Your therapist will greet you and take you through an intake process to discuss your current medical health, medications, injuries, and areas of concern.
Is it mandatory to use oils and lotions?
In order to provide optimal treatment, we recommend dressing down to the undergarments as we use oils and lotions, however, "dry" treatment can be used if you feel more comfortable wearing additional clothing. You will be under the sheets and covered the entire time, with only the area that is being worked on exposed.
I am a lawyer requesting for paperwork. How do I request for files?
Please email richmondremedy.info@gmail.com with your request for files and if possible, the specific therapist in the subject line or body of the email.
Please expect 3-5 business days for a response.
What types of massage do you offer?
We offer a variety of different modalities and techniques, dependent on the therapist.
Hot Stone Massage - offered by Erica Wu, Patrick Silva, Diana Ly, Maria Huellas
Manual Lymphatic Drainage - offered by Maria Huellas, Aly Benoit
Craniosacral Therapy - offered by Shaw Arbuckle
Deep Tissue Massage - Firm pressure can be provided by all of our RMTs, and deep tissue can feel different for everyone. We will check in and reassess during the appointment to adjust the pressure to your preference.
All the services offered by our RMTs are eligible for Massage Therapy under your extended benefits.
How do I choose the best RMT in Richmond for me?
Choosing the best RMT in Richmond for you depends on your treatment goals, preferences, and the type of care you are looking for. While reviews and ratings are helpful, it’s also important to find a Registered Massage Therapist whose experience and treatment style match your needs.
When looking for massage therapy in Richmond, consider:
- Experience treating your specific condition
- Treatment style and pressure preferences
- Clinic location and appointment availability
- Direct billing options
- Patient reviews and clinic reputation
If you are seeking treatment for neck pain, back pain, headaches, sports injuries, sciatica, TMJ tension, or stress-related muscle tension, it can help to choose an RMT who regularly treats those conditions. Check out our Therapist Bios or read our Google Reviews!
What conditions can acupuncture help treat?
Acupuncture may help with a variety of conditions including neck pain, back pain, headaches, migraines, stress, muscle tension, sports injuries, sciatica, jaw tension, sleep issues, and general pain management. Many patients seek acupuncture in Richmond as part of their wellness routine or alongside massage therapy and other treatments.
Does acupuncture hurt?
Most patients experience little to minimal discomfort during acupuncture treatment. The needles used in acupuncture are extremely thin and many patients describe the sensation as mild pressure, warmth, tingling, or relaxation during the session.
What is the difference between acupuncture and acupressure?
Acupuncture and acupressure are both based on traditional Chinese medicine principles and involve stimulating specific points on the body to promote pain relief and relaxation. The main difference is the method used.
Acupuncture uses very thin needles inserted into specific points by a Registered Acupuncturist, while acupressure uses manual pressure from the hands or massage techniques instead of needles.
Both may help with conditions such as neck pain, back pain, headaches, stress, muscle tension, and sports injuries.
How do I know if acupuncture can help me? Can I book a free consultation?
The best way to determine whether acupuncture is appropriate for your condition is to speak with a Registered Acupuncturist about your symptoms, goals, and health history.
Yes. We offer free acupuncture consultations at our Richmond clinic to help answer questions and determine whether acupuncture treatment may be a good fit for you.
Alyssa Gao offers free in person or over the phone consultations.
When should I start lymphatic drainage massage after surgery?
Most patients can begin lymphatic drainage massage within a few days to a few weeks after surgery, depending on their surgeon's recommendations. Early treatment may help reduce swelling, improve comfort, and support recovery. Consult with your doctor or surgeon if you are unsure of your healing process.
Can lymphatic drainage massage help reduce post-surgical swelling?
Yes. Manual lymphatic drainage is a gentle massage that helps stimulate the lymphatic system, which may reduce swelling, improve circulation, and assist the body in removing excess fluid following surgery Lymphatic drainage massage may help improve tissue mobility and reduce fluid buildup that can contribute to fibrosis during the healing process.
Can acupuncture help with post-surgical pain and inflammation?
Yes. Acupuncture may help reduce post-surgical pain, inflammation, and swelling by promoting circulation and supporting the body's natural healing processes. It is often used alongside treatments such as Manual Lymphatic Drainage (MLD) to support a smoother recovery. Treatment recommendations should always follow your surgeon's guidance and individual recovery needs.